Shipping policy

Shipping & Damages:

All orders are inspected and hand packed prior to shipment.  For any questions on your order and shipping timeline, please contact us directly.  In some cases items may need to be ordered in or ship direct from Malaysia.  Tracking will be provided as soon as available.  ETAs are provided as accurately as possible, but can vary due to customs delays.  Some items may take several weeks to arrive and/or ship.  We use various carriers to ensure fast and safe delivery.  Extra large items such as large under braces, half cages, etc. may require additional freight that will be run based on your location manually.

Should you order an item that arrives damaged, please contact us at support@ultraracing.com with description and pictures of the issue and order number.  You may also need to directly contact the shipping carrier directly for a claim.  Please report any issues within 5 days of receipt.